Refunds

Last updated: 11 November 2026

When you withdraw (change of mind)

• We refund within 14 days of receiving your withdrawal.
• We may hold the refund until the items are back with us, or until you send proof you posted them — whichever comes first.
• You get back what you paid for the returned items, including standard delivery costs (shipping is free, so that’s €0).
• Return postage is paid by you.
• If an item comes back with more use than needed to check it, we may deduct the loss in value. We’ll tell you before we do.

When something arrives damaged or wrong

Email hello@matchacatbowl.com a photo and your order number (ideally within 48 hours of delivery). You choose: a free replacement or a full refund. No need to send the broken item back.

If your parcel never arrives

If your tracking hasn’t moved for 30 days, or the parcel hasn’t arrived 30 days after the end of the delivery window, email us. We’ll check with the carrier and then send a replacement or a full refund.

How you get your money

Always to your original payment method (card, Apple Pay or Google Pay), and always free of charge. If you paid in another currency, your bank converts the refund back, so the final amount can differ slightly because of exchange rates. Banks usually take 5–10 business days to show it on your statement.

Start a withdrawal: Withdraw from contract here · Full details: Returns & right of withdrawal