Returns & right of withdrawal
Last updated: 11 November 2026
Changed your mind? No problem. Wherever you live, you can withdraw from your purchase within 14 days without giving any reason.
How long do I have?
14 days from the day you (or someone you name, other than the carrier) receive the goods. If you ordered several items that arrive separately, the 14 days start when the last item arrives.
How do I withdraw?
Tell us clearly that you want to withdraw, before the 14 days end. Any of these works:
- Use our “Withdraw from contract here” button — fastest, and we confirm by email right away.
- Email hello@matchacatbowl.com.
- Send the model withdrawal form below (you don’t have to use it).
Sending your message before the deadline is enough.
Sending it back
- Send the items back within 14 days after you told us you are withdrawing, to:Badr Gemeay
Badr Gemeay, József krt. 73, 1085 Budapest, Hungary - Please send them unused and in the original packaging, packed well (ceramic is fragile!). You may of course open the box and check the item, like you would in a shop. If an item shows more use than needed to check it, we may deduct the loss in value from your refund.
- You pay the return postage. We recommend a tracked service. Please don’t send it back to the warehouse in China — only to the address above.
Your refund
We refund all payments we received for the returned items, including standard delivery costs (our shipping is free anyway), within 14 days of receiving your withdrawal. We may wait until the items are back with us, or until you send proof that you posted them — whichever comes first. We refund to your original payment method, at no cost to you. More on the refunds page.
Arrived damaged?
Oh no! Email hello@matchacatbowl.com a photo of the damaged item and the box, plus your order number. If you can, please do this within 48 hours of delivery so we can claim it with the carrier quickly. We then send you a free replacement or a full refund, your choice — and you don’t need to send the broken item back.
This quick route does not limit your legal rights. If a fault shows up later, your legal guarantee rights still apply (see our terms of sale).
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Badr Gemeay, József krt. 73, 1085 Budapest, Hungary, hello@matchacatbowl.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
— Ordered on (*) / received on (*):
— Order number:
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:
(*) Delete as appropriate.